Customer Support - No good anymore !

With the advancement of technology communcation, you'd expect customer support to get better. Nada.

I've personally suffered with the customer support over the phone. Things are not taken care of in one call. You have to call back atleast one more time to fix the issue. Nothing is worse than a bank charging you extra amount of fees for their own technical error. You end up being on the phone transferred from one to the other, verifying each time that it is you, and the last one would say 'I apologize for the inconvenience'. How simple is that !

I tried to get a discount for an internet service, ended up being billed for the service that didn't occur.

A friend of mine cancelled aol and left for Taiwan for 6 months. He got charged through his bank account for every month until he returned. When he called to fix the issue, they offered him another deal.

It's always best to be in person to get things done. The convenience of telephone for customer support isn't convenient anymore. Calls are translocated in differnt parts of the world. You don't know where the other person is talking from. They don't tell you, but you can still catch by the hidden accent.

Are we headed in the reverse direction? Are things getting worse with call centers? What do you when someone steals your money from your bank account and you have to go through the unreliable customer support?